Horizontal and vertical integration in the Value chain
Question 15
The organization has its internal processes robustly organized and integrated, through efficient management systems and technologies and reliable and predictable information flows.
To score “Totally agree”, the organization must:
Have all its internal systems and processes digitally integrated, allowing for collaboration between all the organization's departments
Ensure that the integration processes produce reliable information, which can be scrutinized by control mechanisms (e.g. audits of internal processes), at least once a year
Question 16
The organization has its external processes integrated with other entities in the value chain, including suppliers, partners and customers, through efficient management systems and technologies and reliable and predictable information flows, ensuring visibility, agility, flexibility and traceability of the production process in all its phases.
To score “Totally agree”, the organization must:
Have its external processes digitally integrated with entities in its value chain (e.g. main suppliers and distributors).
Ensure that it has information that increases the visibility, agility, flexibility and traceability of the production process in all its phases.
Flexibility of operations
Question 17
The organization has flexible operational processes, capable of being adapted in a simple and fast way to the production of new products / services with minimal impact on the resetting and replacement times of the operation, and is even able to offer products / services in small quantities (or units) and with customized characteristics.
To score “Totally agree”, the organization must:
Have an operation capable of adapting quickly to observed changes and not be conditioned by the existence of an inflexible plan or production line.
Assess the benefit of customizing products / services in view of the investment required to do so, ensuring that this trade-off is economically favourable to the organization.
Be able to offer fully (or almost totally) customized products / services.
Question 18
The organization systematically proceeds to the identification and implementation of task automation opportunities of repetitive or high-risk operations for the operator, optimizing the productivity of the workstation and orienting the employee roles for tasks that require greater requirement of skills such as creativity, critical thinking or social relationships.
To score “Totally agree”, the organization must:
Map the activities that can be performed by machines, those that must be performed by employees, and those where integration and collaboration between them is an asset for the operation, reviewing this exercise at least annually.
Be able to quickly change the allocation of tasks or activities between employees and machines.
Incorporate technologies to assist the development of the activity and productivity of employees (e.g. augmented reality; artificial intelligence, robotics, etc.).
Proactive decision-making
Question 19
The organization collects, in a structured and systematic way, process data, identifies normal operating patterns, anticipates deviations and uses decision support tools in all areas, with a view to improving cycle times, efficiency and quality of operations and reducing subsequent risks.
To score “Totally agree”, the organization must:
Permanently collect data from their operations, according to a framework (e.g. framework, action plan, strategic plan), with defined KPIs, subject to at least one annual review.
Use technologies to analyse the data collected in order to anticipate events such as maintenance, faults, among others, and support operational decision-making processes.
Question 20
The organization has systems and tools that allow it to respond in real time to external and / or internal changes and disturbances, automatically adapting and / or correcting the respective operational processes.
To score “Totally agree”, the organization must:
Be able to adapt, in real time and autonomously, its operation to alterations, such as changes in the demand for its products / services, environmental conditions, new regulations and possible identified breakdowns.
Financing
Question 21
The organization has a formal growth planning process through innovation, adopts a selection and decision approach based on a portfolio of risk and growth projects, carrying out the financial analysis (including the risk and return) of each project and adopting a combination of instruments and debt and capital financing schemes from the private and public spheres.
To score “Totally agree”, the organization must:
Have risk and return analysis processes for technological innovation projects, subject to annual review.
Adopt ways of spreading risk and optimizing the cost of capital, using different financing sources (e.g. banking, private equity, venture capital, among others).
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